Refund & Cancellation Policy
We want you to be completely satisfied with our services. This policy outlines when and how you can request refunds or cancellations.
Contents
Refund & Cancellation Policy
At DSR GROUP MANDSAUR, we are committed to ensuring your satisfaction with our services. This Refund and Cancellation Policy outlines the guidelines and procedures for refunds and cancellations of our services and products.
This policy applies to all services and products offered by DSR GROUP MANDSAUR, including but not limited to investment advisory services, brokerage services, financial planning services, and educational materials. By using our services, you agree to the terms of this Refund Policy.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
Service Not Provided
If we fail to provide the service you purchased after payment was made and confirmed.
Technical Issues
If technical issues prevent you from accessing or using our service and we are unable to resolve them.
Subscription Cancellation
Prorated refund for the unused portion of subscription services, subject to terms.
Duplicate Charges
If you were charged multiple times for the same service due to a technical error.
All refund requests will be evaluated on a case-by-case basis, and we reserve the right to determine eligibility for refunds.
Refund Process
To request a refund, please follow these steps:
- 1Contact our customer support team via email at dsrgroupmandsaur@gmail.com or by phone at +91-9024138649.
- 2Provide the following information:
- Your full name and contact information
- Order/transaction ID or reference number
- Date of purchase
- Reason for requesting a refund
- Any relevant supporting documentation
- 3Our team will review your request and may contact you for additional information if needed.
- 4If your refund is approved, we will process it according to the original payment method used for the purchase.
Refund requests should be submitted within 30 days of the original purchase date, unless otherwise specified in the service agreement.
Non-refundable Items
The following services and products are generally non-refundable:
- •Services that have been fully delivered or completed
- •Personalized or customized investment advisory services once they have commenced
- •Digital content, including reports, guides, or educational materials that have been downloaded, accessed, or delivered
- •Transaction fees, processing fees, and administrative charges
- •Services canceled after the cooling-off period specified in the service agreement
We may make exceptions to these non-refundable items in certain circumstances, such as in cases of technical issues or service unavailability that prevent access or usage.
Cancellation Policy
For subscription-based services, you may cancel your subscription at any time by following these steps:
- 1Log in to your account on our website or contact our customer support team.
- 2Navigate to the subscription management section or request cancellation via customer support.
- 3Follow the prompts to confirm your cancellation.
Important Notes
- Cancellation will take effect at the end of your current billing cycle, unless otherwise specified.
- For annual subscriptions, cancellation may be subject to early termination fees as outlined in your service agreement.
- Specific services may have different cancellation policies, which will be detailed in the respective service agreements.
If you cancel a subscription before it expires, you may be eligible for a prorated refund for the unused portion, depending on the terms of your service agreement.
Refund Methods
Refunds will be issued using the same payment method used for the original purchase when possible:
Credit/Debit Card Payments
Refunded to the same card used for the purchase. Please note that it may take 5-10 business days for the refund to appear on your card statement.
Bank Transfers
Refunded to the bank account from which the payment was made. Bank transfer refunds may take 7-14 business days to process.
Digital Wallets
Refunded to the same digital wallet account (e.g., PayTM, Google Pay) used for the payment. These refunds typically process within 3-5 business days.
Other Payment Methods
For payments made through other methods, we may issue refunds by bank transfer or other appropriate means as determined by our finance department.
Processing Time
We strive to process all refund requests promptly. Here's what you can expect:
Refund Request Review
We will review and respond to your refund request within 2-3 business days.
Refund Processing
Once approved, we will process your refund within 5-7 business days.
Bank/Card Processing
After we process the refund, it may take an additional 5-14 business days for the funds to appear in your account, depending on your financial institution.
Please note: Refund processing times may vary depending on your payment method, financial institution, and the complexity of your refund request.
Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us at:
DSR GROUP MANDSAUR
Address: DSR GROUP MANDSAUR, 117 Nemi Nagar Kothari Colony, Street No 3 (Motilal Oswal Financial Services), Mandsaur, Madhya Pradesh, 458001
Email: dsrgroupmandsaur@gmail.com
Phone: Mobile: +91-9024138649, Landline: 07422 - 496399